Wicks & Wires Vape Shoppe accepts returns, exchanges or refunds if the items are unopened, sealed, unused and if the original packaging is in its exact original condition, within 30 days of purchase. To complete your return, we require a copy of your receipt or proof of purchase. E-liquids, coils, drip tips used/unused tanks and atomizers are considered final sales. No returns, exchanges or refunds are accepted due to hygienic reasons.
All unregulated devices are final sale unless there is a manufacturer defect in which after inspection by Wicks & Wires Vape Shoppe will provide a replacement.
Warranty does not cover improper usage of the items bought if failure to follow its operating instructions, accidents, misuse, mishandling and unauthorized alteration or modifications made to the original device by conducting etching, refinishing, loss or damage to its internal components or cross threading. Dropping and breakage of units leading to internal damages is also not covered.
If you would like to return a product for exchange, replacement, or refund, please fill in a contact form on our Contact Us page. Please provide as much detail as possible and a Wicks & Wires representative will get back to you within 1-2 business days with information on how to proceed with your return. Any items sent back to the store without the approval of Wicks & Wires will not be refunded and the item(s) will be returned at the customers expense.