COVID -19 Online Shipping & Retail Store Operations
Effective immediately the Provincial government has ordered a complete shut-down of non-essential businesses starting on Thursday April 8th, 2021.
What does this mean? Can I still get my product?
Absolutely! Below are all the methods of obtaining your product the safest way possible while complying with the lock down regulations.
1) Simply visit www.wicksandwires.com and place your order and select the "In Store Pickup Option".
2) When your order is ready for pickup you will receive an email informing you that your order is ready.
3) When you arrive at your location please remain in your vehicle with your trunk open and call the store (905.597.8273) and tell one of our staff that you are here and provide them with your Order#.
4) While remaining in your vehicle one of our staff will come out, request to see a valid Government issued ID and once verified your order will be placed in your trunk.
For those wanting to place and pay for an order at our location, we are accepting Debit, Credit and Cash.
1) When you arrive at our location please remain in your vehicle with your trunk open and call the store (905.597.8273) and speak with one of your representatives to request the items you need.
2) While remaining in your vehicle one of our staff will come out, request to see a valid Government issued ID and will process payment.
3) Once payment has been processed our staff will place your order in your trunk.
All other online delivery methods via Canada Post and our Same Day Delivery Services continue to operate as well.
Wicks & Wires continues to produce and fulfill all online orders shipping WORLD WIDE (excluding the USA). Canada Post has been labelled an essential service as well, which means through this pandemic, you can continue to receive your orders from Wicks & Wires unaffected. Patience however is required since COVID has put a higher load on courier services and your package may be delayed slightly.
We offer $5 flat rate shipping on all orders above $35 CAD and FREE shipping on orders over $50 CAD across Canada.
Same Day Delivery
Available Monday to Friday for most of the GTA!
All Same Day deliveries must be placed on our website no later than 12pm SHARP EST Monday to Friday for 12 dollars CAD. Any orders using Same Day delivery that are placed at or after 12 pm Mon - Friday will be delivered on the next business day.
If you are within the coverage area for same day Store to Door delivery the option will be presented to you at the shipping options portion of your checkout process.
If you do not see that option it means you live outside of the zone, keep a lookout from time to time as the zone coverage will increase.
The shipping cost for same day Store to Door is 12 Dollars CAD with no order minimum!
Once your order is placed before the cutoff time and confirmed it will be delivered the same day between 1:00 pm up to 9:00 pm to your front door.
We wish all of our customers health and safety in these trying times.